Privacy Policy
EastEnd Plumbing Services Pty Ltd | Last updated: May 2026
EastEnd Plumbing Services Pty Ltd is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information is collected through this website, how it is used, and how it is protected — in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using this website or submitting an enquiry, you consent to the practices described in this policy.
1. What Information Is Collected
When you submit an enquiry or booking request through the contact form on this website, the following personal information may be collected: your full name, your email address, your phone number, your address or suburb (if provided), and a description of the plumbing issue or service request. No financial or payment information is collected through this website.
2. Why Your Information Is Collected
Your personal information is collected for the sole purpose of responding to your enquiry, providing a quote for plumbing services, scheduling a job or follow-up appointment, and communicating with you regarding your service request. Your information will not be used for marketing purposes or shared with third parties for commercial gain without your explicit consent.
3. How Your Information Is Used
Information submitted through this website is used only by EastEnd Plumbing Services Pty Ltd and only in connection with the service you have requested. It will not be sold, rented, or disclosed to any outside party except where required by law or a regulatory authority, where disclosure is necessary to protect the safety of any person, or with your express consent.
4. How Your Information Is Stored
Enquiries submitted through this website are received and stored securely. Reasonable steps are taken to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
5. Third-Party Platforms — Squarespace
This website is hosted on Squarespace. As part of their standard platform operation, Squarespace may independently collect certain technical data, including IP addresses, browser type, pages visited, and general browsing behaviour, for platform analytics and security purposes. This data is collected and managed by Squarespace and is outside the direct control of EastEnd Plumbing Pty Ltd
Services. Please refer to Squarespace's Privacy Policy at squarespace.com/privacy for full details of how they handle this data.
6. Cookies
This website uses cookies as part of the Squarespace platform. Cookies are small files stored on your device that help the website function correctly and remember your preferences. They do not collect personally identifiable information on their own. You can choose to disable cookies through your browser settings, though doing so may affect the functionality of certain parts of this website.
7. Google & Analytics
This website may use Google services such as Google Analytics, which may collect anonymised data about how visitors use the site. This information is used to understand website traffic and improve the user experience and is not linked to any personally identifiable information. Please refer to Google's Privacy Policy at policies.google.com/privacy for more information.
8. Your Rights
Under the Australian Privacy Principles, you have the right to request access to the personal information held about you, request corrections to any information that is inaccurate, incomplete, or out of date, and request that your personal information be deleted where it is no longer required. To exercise any of these rights, please get in touch using the contact details below. Requests will be responded to within a reasonable timeframe.
9. Complaints
If you have a concern about how your personal information has been handled, please contact EastEnd Plumbing Services Pty Ltd in the first instance. If the matter is not resolved to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in practice or legislation. The most current version will always be available on this website. Continued use of the website following any changes constitutes acceptance of the updated policy.
Contact
EastEnd Plumbing Services Pty Ltd Email: admin@eastendplumbing.com.au
Phone: 0412 979 092
Kensington Park, South Australia